# Technical Support **URL:** https://community.crossref.org/c/tech-support/8.md [Latest](https://community.crossref.org/latest.md) · [Categories](https://community.crossref.org/categories.md) · [Tags](https://community.crossref.org/tags.md) --- ## [About the Technical Support category](https://community.crossref.org/t/about-the-technical-support-category/895)
**Author:** [@Vanessa](https://community.crossref.org/u/Vanessa)\ **Replies:** 6\ **Last updated:** [21 October 2026 16:20 UTC](https://community.crossref.org/t/about-the-technical-support-category/895 "2026-10-21T16:20:07Z")
Please use this category to post technical queries to Crossref staff and the wider community. --- ## [Retraction Watch CSV: since 15 October, most daily files are in Windows-1252 and have lost non-Latin characters](https://community.crossref.org/t/retraction-watch-csv-since-15-october-most-daily-files-are-in-windows-1252-and-have-lost-non-latin-characters/16632)
**Author:** [@katherine.szelag](https://community.crossref.org/u/katherine.szelag)\ **Replies:** 2\ **Last updated:** [26 October 2026 16:26 UTC](https://community.crossref.org/t/retraction-watch-csv-since-15-october-most-daily-files-are-in-windows-1252-and-have-lost-non-latin-characters/16632 "2026-10-26T16:26:57Z")
Hello, I download retraction\_watch.csv from crossref / retraction-watch-data · GitLab each day. Since 15 October, most of the daily files seem to come from a different export. They’re encoded in Windows-1252 instead of … --- ## [RWDB record 62686 (10.33263/BRIAC94.979986): retraction recorded in Retraction Watch but absent from Crossref metadata](https://community.crossref.org/t/rwdb-record-62686-10-33263-briac94-979986-retraction-recorded-in-retraction-watch-but-absent-from-crossref-metadata/16586)
**Author:** [@jasmine-13](https://community.crossref.org/u/jasmine-13)\ **Replies:** 13\ **Last updated:** [24 October 2026 13:34 UTC](https://community.crossref.org/t/rwdb-record-62686-10-33263-briac94-979986-retraction-recorded-in-retraction-watch-but-absent-from-crossref-metadata/16586 "2026-10-24T13:34:07Z")
Checking one record against three sources turned up a retraction that exists in the Retraction Watch Database but never reaches Crossref or OpenAlex. The article: “Chitosan-based layered nanofibers loaded with herbal ex… --- ## [Ticket of the Month - August 2026 - Metadata quality improvement requests: what happens after you report one](https://community.crossref.org/t/ticket-of-the-month-august-2026-metadata-quality-improvement-requests-what-happens-after-you-report-one/16376)
**Author:** [@Natali](https://community.crossref.org/u/Natali)\ **Replies:** 0\ **Last updated:** [11 September 2026 09:04 UTC](https://community.crossref.org/t/ticket-of-the-month-august-2026-metadata-quality-improvement-requests-what-happens-after-you-report-one/16376 "2026-09-11T09:04:23Z")
Each month we at the tech support team see people reaching out because they’ve spotted something off in a DOI’s metadata and want it fixed. We get a steady stream of these, so I thought it’d be worth walking through what… --- ## [DOI submission error](https://community.crossref.org/t/doi-submission-error/5423)
**Author:** [@Primo](https://community.crossref.org/u/Primo)\ **Replies:** 6\ **Last updated:** [31 August 2026 16:44 UTC](https://community.crossref.org/t/doi-submission-error/5423 "2026-08-31T16:44:27Z")
Hello, I submitted a number and received an error saying that the name of the author of an article is too long (more than 60). Here is the submission ID : 1625241011 Could you please help me ? Many thanks. --- ## [Unreachable Host behind DOI](https://community.crossref.org/t/unreachable-host-behind-doi/16301)
**Author:** [@BaumiCoder](https://community.crossref.org/u/BaumiCoder)\ **Replies:** 1\ **Last updated:** [27 August 2026 12:51 UTC](https://community.crossref.org/t/unreachable-host-behind-doi/16301 "2026-08-27T12:51:06Z")
Hello together, I came a cross a DOI which redirects to an unreachable host: DOI: 10.14257/ijseia.2013.7.5.36 Redirects to: www.sersc.org/journals/IJSEIA/vol7\_no5\_2013/36.pdf Archived version of the paper: scholar.arc… --- ## [I can't save (metadatamanage)](https://community.crossref.org/t/i-cant-save-metadatamanage/12225)
**Author:** [@gorodetsky](https://community.crossref.org/u/gorodetsky)\ **Replies:** 4\ **Last updated:** [25 August 2026 12:09 UTC](https://community.crossref.org/t/i-cant-save-metadatamanage/12225 "2026-08-25T12:09:42Z")
Good afternoon I fill it out via metadatamanage. But having filled in one article, I can’t save as draft, and there are no error messages (other actions don’t work either) --- ## [Adding funding metadata to existing reports in Metadata Mgr](https://community.crossref.org/t/adding-funding-metadata-to-existing-reports-in-metadata-mgr/15757)
**Author:** [@LAbbott](https://community.crossref.org/u/LAbbott)\ **Replies:** 5\ **Last updated:** [22 August 2026 23:31 UTC](https://community.crossref.org/t/adding-funding-metadata-to-existing-reports-in-metadata-mgr/15757 "2026-08-22T23:31:37Z")
We’re using the nifty new Metadata Manager tool to edit our existing report DOIs (adding RORs, etc.) but we’re not seeing fields to add funder metadata. Is this currently not included in the manager and if not, when migh… --- ## [Question about publisher-deposit Booleans in the preprint–journal article relationship dataset](https://community.crossref.org/t/question-about-publisher-deposit-booleans-in-the-preprint-journal-article-relationship-dataset/16282)
**Author:** [@malikaslanyurek](https://community.crossref.org/u/malikaslanyurek)\ **Replies:** 2\ **Last updated:** [21 August 2026 13:04 UTC](https://community.crossref.org/t/question-about-publisher-deposit-booleans-in-the-preprint-journal-article-relationship-dataset/16282 "2026-08-21T13:04:52Z")
Hello, I am analysing version 3 of Crossref’s public dataset of relationships between preprints and journal articles (Zenodo record 15124417; DOI: 10.5281/zenodo.15124417), and I would appreciate clarification about the… --- ## [Joint first authors](https://community.crossref.org/t/joint-first-authors/16271)
**Author:** [@rhiannon-ppl](https://community.crossref.org/u/rhiannon-ppl)\ **Replies:** 2\ **Last updated:** [17 August 2026 20:12 UTC](https://community.crossref.org/t/joint-first-authors/16271 "2026-08-17T20:12:47Z")
Is it possible to register metadata where two or more contributors both have @sequence=“first”, using an XML upload deposit? I have tried updating an existing record with two authors, using replacement XML where both con… --- ## [Issn is registered under other journal](https://community.crossref.org/t/issn-is-registered-under-other-journal/16228)
**Author:** [@malay](https://community.crossref.org/u/malay)\ **Replies:** 1\ **Last updated:** [4 August 2026 15:16 UTC](https://community.crossref.org/t/issn-is-registered-under-other-journal/16228 "2026-08-04T15:16:02Z")
Hi Crossref Team, Kindly check ISSN number 3122-7163 currently under Journal of Al-Falah Journal of Al-Falah, but in Crossref it under Journal of Da’wah & Human Development. How to fix this issue. Please help. TQ --- ## [\[Crossmark\] Different semantics for updated date between 2 major publishers](https://community.crossref.org/t/crossmark-different-semantics-for-updated-date-between-2-major-publishers/15954)
**Author:** [@gcabanac](https://community.crossref.org/u/gcabanac)\ **Replies:** 2\ **Last updated:** [9 July 2026 21:06 UTC](https://community.crossref.org/t/crossmark-different-semantics-for-updated-date-between-2-major-publishers/15954 "2026-07-09T21:06:01Z")
This post relates to Crossmark. I am reporting a difference in the way 2 major publishers pushed metadata that are available through the REST API \`updates\` filter (see screenshots). Let me show the issue based on 2 ret… --- ## [\[Inderscience\] Retracted articles not followed by a Crossref record update](https://community.crossref.org/t/inderscience-retracted-articles-not-followed-by-a-crossref-record-update/15864)
**Author:** [@gcabanac](https://community.crossref.org/u/gcabanac)\ **Replies:** 3\ **Last updated:** [25 June 2026 02:29 UTC](https://community.crossref.org/t/inderscience-retracted-articles-not-followed-by-a-crossref-record-update/15864 "2026-06-25T02:29:29Z")
Inderscience retracted articles, prefixed their titles with ‘RETRACTED ARTICLE’ but apparently didn’t update the associated Crossref records. Example of https://doi.org/10.1504/IJISM.2007.012630 : Record as per the C… --- ## [Is registering a DOI for a journal issue (not an article) done the same way in Manager?](https://community.crossref.org/t/is-registering-a-doi-for-a-journal-issue-not-an-article-done-the-same-way-in-manager/15934)
**Author:** [@gorodetsky](https://community.crossref.org/u/gorodetsky)\ **Replies:** 1\ **Last updated:** [9 June 2026 17:33 UTC](https://community.crossref.org/t/is-registering-a-doi-for-a-journal-issue-not-an-article-done-the-same-way-in-manager/15934 "2026-06-09T17:33:53Z")
Good evening! Is registering a DOI for a journal issue (not an article) done the same way in Manager? Do I need to specify (where?) the DOI connection to the DOIs of articles already registered in that issue? --- ## [\[API\] Retraction status not confirmed at retractiondatabase.org](https://community.crossref.org/t/api-retraction-status-not-confirmed-at-retractiondatabase-org/15831)
**Author:** [@gcabanac](https://community.crossref.org/u/gcabanac)\ **Replies:** 3\ **Last updated:** [8 June 2026 19:55 UTC](https://community.crossref.org/t/api-retraction-status-not-confirmed-at-retractiondatabase-org/15831 "2026-06-08T19:55:09Z")
I’m working on https://doi.org/10.1148/85.3.474 that is marked as retracted as per https://api.crossref.org/works?filter=updates:10.1148/85.3.474 (archived), see highlighted line : I failed to confirm this informatio… --- ## [\[Elsevier\] Metadata errors: 18 articles (wrongly?) marked retracted](https://community.crossref.org/t/elsevier-metadata-errors-18-articles-wrongly-marked-retracted/14827)
**Author:** [@gcabanac](https://community.crossref.org/u/gcabanac)\ **Replies:** 4\ **Last updated:** [5 June 2026 18:31 UTC](https://community.crossref.org/t/elsevier-metadata-errors-18-articles-wrongly-marked-retracted/14827 "2026-06-05T18:31:17Z")
18 DOIs are marked as retracted in the Crossref metadata but Elsevier’s website does not reflect this. See my report: PubPeer - Recent advances in the field of cement hydration and microst... --- ## [\[World Scientific Publishing\] Retracted articles not followed by a Crossref record update](https://community.crossref.org/t/world-scientific-publishing-retracted-articles-not-followed-by-a-crossref-record-update/15873)
**Author:** [@gcabanac](https://community.crossref.org/u/gcabanac)\ **Replies:** 2\ **Last updated:** [30 May 2026 19:44 UTC](https://community.crossref.org/t/world-scientific-publishing-retracted-articles-not-followed-by-a-crossref-record-update/15873 "2026-05-30T19:44:27Z")
World Scientific Publishing retracted articles, prefixed their titles with ‘Retracted Article’ but apparently didn’t update the associated Crossref records. Example of : https://doi.org/10.1142/S0219887823502419 Re… --- ## [\[Liverpool University Press\] Withdraw records pointing to nothing + other DOI registered instead](https://community.crossref.org/t/liverpool-university-press-withdraw-records-pointing-to-nothing-other-doi-registered-instead/15825)
**Author:** [@gcabanac](https://community.crossref.org/u/gcabanac)\ **Replies:** 0\ **Last updated:** [18 May 2026 12:35 UTC](https://community.crossref.org/t/liverpool-university-press-withdraw-records-pointing-to-nothing-other-doi-registered-instead/15825 "2026-05-18T12:35:46Z")
Hello, This DOI https://doi.org/10.5195/reviberoamer.1946.4099 should lead to an article titled “WITHDRAWN: Baudelaire y Ramón López Velarde” and published in Revista Iberoamericana (see Crossref record). It is not the… --- ## [Citations of software DOI: How to access with new API](https://community.crossref.org/t/citations-of-software-doi-how-to-access-with-new-api/15729)
**Author:** [@peter.loewe](https://community.crossref.org/u/peter.loewe)\ **Replies:** 6\ **Last updated:** [7 May 2026 15:38 UTC](https://community.crossref.org/t/citations-of-software-doi-how-to-access-with-new-api/15729 "2026-05-07T15:38:56Z")
Dear CrossRef-Community, apologies if this a RTFM case ! The eventdata API allowed to query for references to DOI for software, e.g. apiDOTeventdataDOTcrossrefDOTorg/v1/events?mailto=baz@foo.bar&rows=200&obj-id=10.528… --- ## [\[OUP\] Withdrawn of not? Metadata vs landing page](https://community.crossref.org/t/oup-withdrawn-of-not-metadata-vs-landing-page/14829)
**Author:** [@gcabanac](https://community.crossref.org/u/gcabanac)\ **Replies:** 5\ **Last updated:** [7 March 2026 12:56 UTC](https://community.crossref.org/t/oup-withdrawn-of-not-metadata-vs-landing-page/14829 "2026-03-07T12:56:29Z")
I reported metadata vs landing page discrepancies on PubPeer: (Sorry for altering the links, the platform would not let me post them – now edited) --- ## [Ticket of the month - February 2026 - If Google can’t find it, is my DOI registered?](https://community.crossref.org/t/ticket-of-the-month-february-2026-if-google-can-t-find-it-is-my-doi-registered/15390)
**Author:** [@Natali](https://community.crossref.org/u/Natali)\ **Replies:** 0\ **Last updated:** [6 March 2026 20:33 UTC](https://community.crossref.org/t/ticket-of-the-month-february-2026-if-google-can-t-find-it-is-my-doi-registered/15390 "2026-03-06T20:33:02Z")
We see versions of the question “Is my DOI registered?” all the time. Because it’s such a fundamental part of the process, it’s easy to assume everyone else just “gets it,” and members have worked up all different ways … --- ## [Increase in records with MathML coding harvested into CRIS](https://community.crossref.org/t/increase-in-records-with-mathml-coding-harvested-into-cris/15161)
**Author:** [@NicolaBarnett](https://community.crossref.org/u/NicolaBarnett)\ **Replies:** 1\ **Last updated:** [22 January 2026 15:23 UTC](https://community.crossref.org/t/increase-in-records-with-mathml-coding-harvested-into-cris/15161 "2026-01-22T15:23:23Z")
Hi, We’re noticing an increase in the quantity of Crossref records being harvested into our CRIS with MathML coding - has something changed recently which is causing this to happen? Thanks Nicola --- ## [Ticket of the month - December 2025 - Mind the Gap...Reports](https://community.crossref.org/t/ticket-of-the-month-december-2025-mind-the-gap-reports/15019)
**Author:** [@Shayn](https://community.crossref.org/u/Shayn)\ **Replies:** 1\ **Last updated:** [9 January 2026 17:38 UTC](https://community.crossref.org/t/ticket-of-the-month-december-2025-mind-the-gap-reports/15019 "2026-01-09T17:38:45Z")
A couple of months ago, we announced some major improvements to our Participation Reports dashboards. In addition to supporting additional record types (Grants, Datasets, etc.) and some additional key metadata elements … --- ## [Change the DOI type from journal to book](https://community.crossref.org/t/change-the-doi-type-from-journal-to-book/14922)
**Author:** [@mkdifusion](https://community.crossref.org/u/mkdifusion)\ **Replies:** 6\ **Last updated:** [22 December 2025 06:53 UTC](https://community.crossref.org/t/change-the-doi-type-from-journal-to-book/14922 "2025-12-22T06:53:20Z")
Good morning. I would like to know if it is possible to change the DOI type from journal to book, as it has been assigned incorrectly. How? Thank you very much and best regards. --- ## [The wrong funder tagged as funding a journal article](https://community.crossref.org/t/the-wrong-funder-tagged-as-funding-a-journal-article/14725)
**Author:** [@rmounce](https://community.crossref.org/u/rmounce)\ **Replies:** 6\ **Last updated:** [9 December 2025 21:25 UTC](https://community.crossref.org/t/the-wrong-funder-tagged-as-funding-a-journal-article/14725 "2025-12-09T21:25:14Z")
Who do I contact for rectification when the wrong funder is tagged as providing some of the funding support for a journal article, in metadata supplied to Crossref? Is it CrossRef or is it the specific publisher? In th… --- ## [Cadastro no site de artigos com tradução](https://community.crossref.org/t/cadastro-no-site-de-artigos-com-traducao/4681)
**Author:** [@rairaalves](https://community.crossref.org/u/rairaalves)\ **Replies:** 6\ **Last updated:** [8 December 2025 17:06 UTC](https://community.crossref.org/t/cadastro-no-site-de-artigos-com-traducao/4681 "2025-12-08T17:06:42Z")
Olá ao todos da Crossref, Estou com uma dúvida em relação a publicação de artigos traduzidos no site de revistas. No caso de artigos que possuem dois idiomas (em português e a tradução em português) e dois DOIs (um para… --- ## [Date fields in CrossRef](https://community.crossref.org/t/date-fields-in-crossref/14861)
**Author:** [@tomwagstaff-opml](https://community.crossref.org/u/tomwagstaff-opml)\ **Replies:** 2\ **Last updated:** [2 December 2025 17:36 UTC](https://community.crossref.org/t/date-fields-in-crossref/14861 "2025-12-02T17:36:47Z")
Hello CrossRef community, I have a question about date fields - the motivation for this is a continuation of a question I asked previously about unexpectedly low volumes of results from my search query. My end users are… --- ## [WebDeposit error](https://community.crossref.org/t/webdeposit-error/14853)
**Author:** [@dagosalas](https://community.crossref.org/u/dagosalas)\ **Replies:** 3\ **Last updated:** [2 December 2025 15:22 UTC](https://community.crossref.org/t/webdeposit-error/14853 "2025-12-02T15:22:50Z")
Ya que no funciona MetadaManager, estoy subiendo por WebDeposit ya que esta revista aún no tiene ISSN. Entonces me está dando este error: w No entiendo que cual es el error si tengo estos datos: ¿alguien que pued… --- ## [Access to https://www.crossref.org/metadatamanager/](https://community.crossref.org/t/access-to-https-www-crossref-org-metadatamanager/14866)
**Author:** [@mkdifusion](https://community.crossref.org/u/mkdifusion)\ **Replies:** 3\ **Last updated:** [2 December 2025 13:37 UTC](https://community.crossref.org/t/access-to-https-www-crossref-org-metadatamanager/14866 "2025-12-02T13:37:52Z")
Good morning. Is Crossref completely disabled? I am trying to access it and it won’t let me. “503 Service Unavailable. No server is available to handle this request.” Thank you. --- ## [DOI returning 404](https://community.crossref.org/t/doi-returning-404/14717)
**Author:** [@Enzo\_Bavetta](https://community.crossref.org/u/Enzo_Bavetta)\ **Replies:** 3\ **Last updated:** [6 November 2025 03:30 UTC](https://community.crossref.org/t/doi-returning-404/14717 "2025-11-06T03:30:43Z")
The DOI for the following title is returning a 404: Varieties of Impact Investing – Creating and Translating a Label in Local Contexts | Bristol University Press I have tried re-submitting the DOI this morning. The job… [Next page](https://community.crossref.org/c/tech-support/8.md?page=1)